Refund policy

Effective Date: January 1, 2023

At Keycrafted, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read the following Return & Refund Policy carefully before requesting a return or refund.

1. 30-Day Return Policy

We proudly offer a 30-day return policy on all eligible purchases.

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original packaging, accessories, and documentation.
Not be damaged due to misuse, improper installation, or accidental damage.
Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

For hygiene, safety, and customization reasons, the following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products.
Clearance or final sale items.
Gift cards.
Products showing signs of use or modification.
Items returned without original packaging.

3. Damaged, Defective or Incorrect Items

If you receive an item that is:

Damaged during shipping,
Defective,
Missing parts,
Or different from what you ordered,

please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number.
A description of the issue.
Clear photos or videos showing the problem.

Once verified, we will provide an appropriate solution, including a replacement, refund, or store credit at no additional cost.

4. Return Process

To initiate a return:

Contact our Customer Support team.
Provide your order number and reason for the return.
Wait for return authorization and instructions.
Carefully package the item.
Ship the item to the return address provided by our support team.

Please do not return products without prior authorization.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved:

Refunds are issued to your original payment method.
Processing typically takes 5–10 business days, depending on your payment provider.
Shipping charges (if any) are generally non-refundable unless the return is due to our error.